Hamzah Academy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hamzah.academy, use our services, or participate in our online ACCA courses. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect:
We may collect and process the following data about you:
1. Personal Identification Information: Name, email address, and other similar information.
2. Educational Information: Details about your academic background, qualifications, and course preferences.
3. Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
4. Usage Data: Information about how you use our website, products, and services.
How We Use Your Information:
We use the information we collect in the following ways:
1. To Provide and Improve Our Services: Delivering our online ACCA courses and improving the overall learning experience.
2. To Manage Your Account: Keeping track of your learning progress, responding to your queries, and providing customer support.
3. To Communicate with You: Sending updates, newsletters, and promotional materials (if you have opted to receive them).
4. To Personalize Your Experience: Customizing our services to better suit your preferences and needs.
5. For Security and Fraud Prevention: Ensuring the safety and integrity of our services and preventing fraudulent activities.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
2. Legal Obligations: If required by law, to comply with legal processes, or to protect the rights, property, or safety of Hamzah Academy, our users, or others.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.
Data Security
We have implemented appropriate technical and organizational measures to ensure the security of your personal data. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.
Refund and Course Transfer Policy
1. 10% deduction for refunds in the first week.
2. 50% deduction for refunds within one month, provided a valid reason is given.
3. No refunds will be granted after one month.
4. Crash Courses and Packages/Bundles are not extendable.
5. Crash Courses/Packages fees are non-transferable and non-refundable.
6. Session fees can be transferred from one session to the very next session only.
Your Rights You have the right to:
1. Correct Your Data: Request that we correct any inaccuracies in the personal data we hold about you.
2. Delete Your Data: Request that we delete your personal data.
3. Restrict Processing: Request that we restrict the processing of your personal data.
4. Data Portability: Request the transfer of your personal data to another party.
To exercise any of these rights, please contact us at [email protected].
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